(226) 700-5635 info@extrascrub.ca

Frequently Asked Questions

General Questions:

What types of properties do you clean?

We clean a wide range of properties: residential homes, commercial buildings, offices, retail spaces, industrial facilities, healthcare facilities, educational institutions, and more.

Do you provide cleaning supplies and equipment?

Yes, we bring all our own supplies and equipment. Including products that are eco‑friendly, non‑toxic, and safe for all environments.

Is Extra Scrub Cleaning Services Inc. licensed and insured?

Yes. We are a fully licensed and insured cleaning company serving London, Ontario, and surrounding areas. This ensures your property is protected and our services meet professional standards.

Do you offer customizable cleaning plans?

Absolutely! Whether you need a one-time deep clean or recurring maintenance, we can tailor a package to fit your needs, schedule, and budget.

Booking & Appointment Questions:

How do I schedule a cleaning appointment?

You can book by filling out our online booking form, calling, or emailing us. Once we confirm your date, time, and payment, your appointment is secured.

Do you offer same-day cleaning services?

Same-day service is sometimes available depending on our schedule. Contact us to check availability.

How far in advance should I book my cleaning appointment?

We recommend booking at least 48 hours in advance to secure your preferred time. For larger or specialty cleans, booking one to two weeks ahead is best.

What is your cancellation policy?

We require at least 24 hours’ notice for cancellations or rescheduling. Cancellations within 24 hours will incur a $25 cancellation fee. If our team cannot access your home or the home is in significantly worse condition, a 50% cancellation fee will apply.

Service Details:

What services are not included?

For safety and efficiency reasons, we do not offer:

  • Cleaning animal waste

  • Mold removal

  • Exterior cleaning (garages, patios, balconies)

  • Moving heavy or delicate furniture

  • Cleaning crawl spaces or attics

  • Cleaning bodily fluids

  • Working in homes with active pest infestations

  • Dishwashing

  • Full wall or ceiling cleaning

  • Cleaning light fixtures above 8 feet

  • Cleaning unsafe or hard-to-reach areas

Do I need to prepare my home before you arrive?

Yes. For the best results, please pick up toys, laundry, and personal items, load dishes into the dishwasher, and minimize clutter on countertops and floors. This allows us to focus on thorough cleaning rather than tidying.

Do you have indoor temperature requirements?

Yes. During summer months, the indoor temperature must be between 20–21°C (68–70°F) upon our arrival. If the temperature exceeds 23°C (73°F), service will not begin and a cancellation fee will apply.

Payment & Pricing:

How do I pay for my cleaning?

We accept approved credit cards.

Do you offer discounts for recurring services?

Yes. We provide discounts for weekly, bi-weekly, and monthly cleaning schedules.

Are the prices on your booking form final?

Prices provided via our booking form are estimates and may change based on the actual condition and size of your home at the time of service.

Satisfaction & Privacy:

What if I’m not happy with my cleaning?

If you’re unsatisfied, contact us within 24 hours of your service. We’ll return to address any issues at no extra cost.

Do you take before-and-after photos?

Yes. We sometimes take photos or videos for quality control and promotional purposes. Personal or identifying details will never be shown. If you prefer not to have your space photographed, please let us know before your appointment.

How do you protect my personal information?

We follow strict privacy guidelines. Your information is only used to provide and manage your services, and is never sold or shared outside of necessary service providers. See our Privacy Policy for details.

If you have a question that isn’t listed here, please reach out to us at info@extrascrub.ca or by phone.

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Opening Hours

Mon-Fri | 8am - 6pm

Saturday | 9am - 5pm

Sunday | Closed 

Contact Us

Email: info@extrascrub.ca

Phone Number: (226) 700-5635

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